Frequently Asked Questions


Connection
Connection Mobile Device - PC
How does the connection between mobile device and computer work?

TouchRemote consists of two applications: The TouchRemote App and the TouchRemote PC Software that runs on the computer you want to control. There are three options to enable communication between them: Wi-Fi/LAN, Bluetooth or Internet (via mobile network provider or hotspot).
Connection via Wi-Fi
How do I set up a connection via Wi-Fi?

Please read the manual, chapter Connection.
Connection via Bluetooth
How do I set up a connection via Bluetooth?

Please read the manual, chapter Connection, section Bluetooth.
Connection via Internet
How do I set up a connection via Internet (mobile network provider/hotspot)?

Please read the manual, chapter Connection, section Internet.
Router/firewall settings
What router/firewall settings are the required?

Depending on your configuration it might be necessary that access point/router/firewall allow access on ports 8888 and 8889 (default values) to the PC you want to control.
In case you have changed the port in the PC Software's settings, use that port (UDP) and one port higher (TCP). There is also an option to configure these ports independently (e.g. if your ISP blocks ports): Troubleshooting (Connection → Internet → Blocked ports).
Internet connect on each start
Why is an Internet connection established on each start?

On start up TouchRemote checks if an update is available.
Direct Wi-Fi connection to laptop
Can I establish a direct Wi-Fi connection to my laptop?

You can use software like VirtualRouter to turn your computer into a Wi-Fi hotspot. After setting up your mobile device to use this hotspot as access point, TouchRemote can establish a direct connection to control your laptop.
Start PC with TouchRemote
How can I start/boot up my computer with TouchRemote?

TouchRemote provides the opportunity to start/boot your PC or reactivate it from sleep/hibernate mode per WakeOnLAN.
However, enabling this feature on your PC can be tricky. For further information please read the manual, chapter Connection, section WakeOnLAN.
WakeOnLAN explanation
How does WakeOnLAN actually work?

If the network adapter and BIOS of the PC are set up properly the network adapter listens to so called Magic Packets while the PC is in standby (it will not work if the PC is powered off). By choosing 'Wake Computer' from the Main Panel's menu in the TouchRemote App you can send a Magic Packet through the network that wakes the PC from standby, sleep or hibernate. For further information in the manual, chapter Connection, section WakeOnLAN.
(TouchRemote does currently not support Wake-over-Internet. This feature may be added later.)
Features
Start PC with TouchRemote
How can I start/boot up my computer with TouchRemote?

TouchRemote provides the opportunity to start/boot your PC or reactivate it from sleep/hibernate mode per WakeOnLAN.
However, enabling this feature on your PC can be tricky. For further information please read the manual, chapter Connection, section WakeOnLAN.
Multi-monitor
Does TouchRemote show the entire Desktop of a multi-monitor setup?

Yes, you can move the Desktop view across the entire virtual desktop. If your monitor setup changes during operation TouchRemote adapts the desktop view.
Feature missing
Why does TouchRemote not have feature XY?

More features will be added to TouchRemote continuously. However, the feature you are missing might not be on the list yet. So please tell me about it.
WakeOnLAN explanation
How does WakeOnLAN actually work?

If the network adapter and BIOS of the PC are set up properly the network adapter listens to so called Magic Packets while the PC is in standby (it will not work if the PC is powered off). By choosing 'Wake Computer' from the Main Panel's menu in the TouchRemote App you can send a Magic Packet through the network that wakes the PC from standby, sleep or hibernate. For further information in the manual, chapter Connection, section WakeOnLAN.
(TouchRemote does currently not support Wake-over-Internet. This feature may be added later.)
Applications
Applications controllable
What applications can be controlled with TouchRemote?

You can find a list of the applications on the Features page. Additionally you can access applications via desktop view/mouse/keyboard. TouchRemote is constantly being developed and more applications will be directly controllable in the future.
Applications supported in the future
Will application XY be supported by TouchRemote in the future?

At present I cannot promise future support for any specific application. But as TouchRemote is constantly being developed further there will be more applications added. However, if you have any suggestions, feel free to share them.
Interface & Usability
Desktop view & mouse control
Why can't I control the mouse pointer on desktop view?

You can use the desktop view as a touch screen for your PC. Just tap at the position you want to trigger a mouse click at. Double clicks, right click etc. are also possible. More information in the manual, chapter App, section System Control, Desktop Panel.
Multi-touch
Does TouchRemote support Multi-touch?

Yes, on devices that have Multi-touch capability
  • You can pinch-to-zoom on the desktop view
  • Multi-touch is utilised for fast typing capability of the virtual keyboard
More Multi-touch features will be added in the future.
Shifting panels
How do I shift more than one Panel at once?

By dragging on the title bar of the Panels you can shift multiple Panels at once.
Panel switches unintentionally
Why does the panel switch sometimes when I am controlling Mouse or Desktop?

To allow easy shifting between panels, Flick gestures are also enabled in Mouse and Desktop panels. You can disable this feature at Settings → Misc → Show Advances Options → Disable swipe gestures for Mouse and Desktop.
Performance
Battery life
How does TouchRemote affect battery life?

When TouchRemote tries to connect or is connected to a PC, data is transmitted permanently via Wi-Fi/Bluetooth/mobile radio, so additional battery power is consumed. Therefore when you do not need TouchRemote you should either set the App to the background ('Back' from the Main Screen) or close it (Menu → Exit TouchRemote).
For your information:
  • A Bluetooth connection needs far less energy than a Wi-Fi connection.
  • When in background TouchRemote is paused and does not consume any additional battery power.
Mouse movement ragged
Why is the mouse pointer not moving smoothly when controlled with TouchRemote?

The implementation of this feature grants the best possible performance. However, mouse pointer movement can be negatively influenced by network delays and the capabilities of the touch screen.
Compatibility
Supported Mobile Devices
What mobile devices are supported?

Devices that run with Android 2.1 or higher and BlackBerry 10.2.1 or higher.
Tablets
Can I use TouchRemote on my tablet?

A tablet interface is still in development. However, for Android tablets you can try it out by installing TouchRemote BETA from the Google Play Store.
Windows 10
Does TouchRemote run on Windows 10?

Yes, the PC Software is compatible with Windows 10.
Linux & Mac
Will there be a Version for Linux or Mac?

Unfortunately not.
Windows Phone & iPhone
Will there be an app for Windows Phone or iPhone?

Porting an app to other platforms means a lot of effort. Hence there are no concrete plans for WP and iOS at the moment.
Updates
Get updates
How do I get updates?

After starting TouchRemote (either App or PC Software) it automatically checks for updates. If an update is available, a notification is shown that allows for an automated update or leads you to the download.
Security
Java Security Risks
There have been many reports about Java security vulnerabilities recently. Do these affect the TouchRemote PC Software that is running with Java?

No. All known security vulnerabilities refer to Java applets that are part of websites and run in a web browser. TouchRemote runs as a desktop application and is not affected.
Answer not found?

Ask the developer